Delivery Policy

Congratulations on the purchase of your new furniture. We thank you for choosing to furnish your home with THE PENTHOUSE HOME FURNISHINGS. 
Our objective is to deliver your items as soon as possible. If there is a possibility of delay beyond the stated order period, the store will contact you as soon as possible to inform you. 

Scheduling Delivery
As soon as your items are ready for delivery, we will contact you and arrange a delivery date & time. Your delivery will be scheduled only after the 4 hour window is verbally confirmed with you.

Delivery Days: MONDAY TO FRIDAY

Delivery Service Includes:
Delivery within a 4 hour window – A window is required due to the varying traffic conditions, weather conditions, possibility of mechanical failures and other factors beyond our control.
One delivery attempt – If delivery is not completed due to your absence during the agreed 4 hour window, an additional equivalent delivery charge is required for a subsequent delivery.
Drop off within one room – Drop off within one room of your choice up or down one flight of stairs.
What’s NOT included – Deliveries do not include setup, assembly and rearrangement of existing furniture or removal of packaging material or old furniture.

Balance Payment
Balance payments, if not previously paid in full, is payable by credit card and your card will be charged immediately. In such cases, the delivery personnel will bring a prepared credit card imprint and will require a physical imprint of the credit card and the cardholder’s signature at the time of delivery. If you decide to pay the balance upon delivery, the delivery personnel will accept cash (exact change must be provided) or a certified cheque or money order (bank draft) payable to THE PENTHOUSE HOME FURNISHINGS.

Balance Payment Methods: VISA, MASTERCARD, CASH, MONEY ORDER or CERTIFIED CHEQUE

Your Responsibilities
 Please help us to ensure that your items are delivered efficiently.
 Ensure that elevators are properly booked.
 Floors are covered/protected (delivery personnel are required to wear protective footwear at all times).
 Pathways are cleared within your residence.
 Enough space in room of choice to place delivered items (items must be able to fit through all hallways, corridors, stairwells, elevators and doorways).

 Additional Charges
 Delivery up or down more than one flight of stairs.
 Any special delivery situations.
• Delivery outside of our regular delivery boundaries.
 If you have any concerns pertaining to any aspect of the delivery of your items, please contact us at 416-866-7368
 Thank you again for choosing THE PENTHOUSE HOME FURNISHINGS.